Answer
How do I book an unaccompanied minor for travel?

Your airline will assist you with booking an unaccompanied minor or young passenger for travel. Please contact your airline for more information.

Answer
What is an unaccompanied minor?

Children under the age of 16 are not permitted to travel unless a parent or guardian accompanies them. If necessary, airlines can arrange for such children to be accompanied by airline representatives throughout their journey. They are classified into two groups: Unaccompanied minors are aged 5 to 11 years (up to but not including their 12th birthday), while young passengers are aged 12 to 15 years (up to but not including their 16th birthday).

Answer
Is there a meet & greet service at HIA?

Yes, Al Maha offers a range of personalised services to make your journey smoother and more enjoyable. A variety of packages are available. Please see here for more information.

Answer
Do you offer baggage trolleys and porter services?

Yes, baggage trolleys are provided free of charge. If you need help with your baggage then porters are available for a fixed fee.

Answer
What are the size and weight limitations on hand baggage?

Your airline will have its own policies regarding the size, weight and number of pieces of hand baggage that you can carry on board the aircraft. Please contact your airline for more information.

Answer
What documents do I need to carry during my travel?

You need to carry a valid passport and your airline ticket. You may also need other documents such as visas, exit permits or medical certificates. Please see here for more information.

Answer
How long before my flight do I need to reach HIA?

You should reach Hamad International Airport at least three hours before your flight. For passengers travelling in Economy class our check-in counters open three before departure and close one hour prior to departure.

Answer
What is the call centre number for Hamad International Airport?

You can call HIA at any time by dialling (+974) 4010 6666.

Share