Frequently Asked Questions AR We’ve compiled a list of questions and answers most of our passengers will find helpful. If there’s anything else you need to know, please don’t hesitate to ask. I'm Arriving at HIA Visas, Customs, baggage claim and more I'm Flying from HIA Checking-in, baggage, meet & greet and more I've Lost Something Loss of baggage or personal belongings Inside The Passenger Terminal Internet, dining, shopping, smoking and more I Need Special Assistance Facilities, wheelchairs, taxis and more How Do I Get To HIA Maps, driving, parking, buses and more About HIA Designers, facilities, the future an dmore