The information listed below may be affected and some facilities and services may no longer be available due to COVID-19 precautionary measures that have been put in place. Visit the COVID-19 impact FAQs page here for the latest information or call the customer service hotline on +974 4010 6666
To ensure their comfort and safety, unaccompanied minors are well cared for throughout their journey. At Hamad International Airport we also give them their own exclusive lounge.
Unaccompanied minors are assisted with check-in, passport control, security checks and baggage claim. They’re also escorted to and from aircraft, and are well looked after during flights.
As the parent/guardian of an unaccompanied minor, please escort the child (and any baggage) to the Departures hall (map), and then proceed to check-in at the flight’s designated row. An airline representative will assist with the necessary documentation, accepting the child from you, and completing the check-in. You can use our airport planner to locate the check-in row, or simply ask at an information desk for assistance.
Unaccompanied minors lounge
Our exclusive unaccompanied minors lounge (map) provides a safe and welcoming environment for children of all ages. It offers a variety of facilities, including:
- Televisions and video games
- Play areas, toys and puzzles
- Snacks and refreshments
- Child-friendly washrooms and amenities
Unaccompanied minors are escorted to the lounge while they wait for their transfer or departing flights. When flight boarding begins, they are escorted from the lounge to the aircraft. Only designated airline personnel can enter the lounge; no other staff or passengers are allowed access.
Inside the lounge, our own team of trained attendants looks after the children, ensuring they’re comfortable and happy.
Receiving an unaccompanied minor
As the parent/guardian of an unaccompanied minor, please wait for the child in the greeting area of the Arrivals hall (map). An airline representative will ask you to prove your identity and sign some documentation, after which the child will be released into your care.