Special Assistance

Enjoy easier, smoother journeys with dedicated services and facilities

The information listed below may be affected and some facilities and services may no longer be available due to COVID-19 precautionary measures that have been put in place. Visit the COVID-19 impact FAQs page here for the latest information or call the customer service hotline on +974  4010 6666

Hamad International Airport offers barrier-free access and dedicated facilities to make travelling more comfortable for passengers who require special assistance.

To ensure their wellbeing, special assistance travellers are usually boarded first and off-boarded last from their aircraft.

Your airline can arrange a personal helper to accompany you at all times and assist with check-in, passport control, security checks, baggage claim and Customs.

Reserved car parking

Both our short-term and long-term car parks offer reserved parking spaces for passengers with reduced mobility.

Barrier-free access

Hamad International Airport is entirely barrier-free. Our network of elevators, escalators, ramps, walkways and passenger train offers simple access to passengers with reduced mobility. We even provide elevators at the boarding gates for A380 aircraft making it easier to board the plane’s upper deck.

Adapted check-in counters

Each row of our check-in counters includes an adapted service desk designed to ease checking-in for passengers with reduced mobility. This service desk is the first counter in each check-in row, with the exception of Qatar Airways’ check-in rows where it is the last counter. The seated check-in desks offered to Qatar Airways First Class passengers are all adapted for passengers with reduced mobility. You can use our airport planner to locate the check-in row assigned to your flight or simply ask at an information desk for assistance (map).

Lounge for special assistance travellers

Relax in our dedicated lounge (map) while you wait for your transfer or departing flights. It offers comfortable seating, televisions and a trained attendant. Adapted washrooms are conveniently located nearby.

Wheelchairs and washrooms

Complimentary wheelchairs are available throughout our passenger terminal; please ask at the nearest information desk. If you require assistance with moving around in a wheelchair please inform your airline in advance so that a personal helper can be arranged.

Washrooms adapted for passengers with reduced mobility are available at many points across our passenger terminal. Just follow the signs, ask at an information desk or use our airport map to find one nearest you.

Things to remember

  • Please inform your airline in advance if you require personal assistance.
  • Please arrange with your airline if you need oxygen, stretchers or other medical assistance during your journey.
  • Don’t forget to carry all necessary documentation. Please consult your airline as early as possible before you start travelling.