Our commitment to your comfort and convenience is reflected in many different ways.
To maintain a smoke-free environment for our passengers and staff, Hamad International Airport is strictly a non-smoking facility. The smoking of e-cigarettes are also not permitted within the terminal. For our passengers’ convenience, there are designated smoking rooms available throughout the passenger terminal, which are fitted with smoke extractors and comfortable seating. Follow the signs, approach an information desk or use our airport map to locate the nearest one.
There are multiple ATMs located throughout the passenger terminal, several of which dispense cash in multiple currencies. They can be accessed at the departures level, both prior and post immigration as well as at the arrivals level, before or after the customs check point. Approach an information desk or use our airport map to locate the nearest one.
Currently five foreign exchange stores are located across the passenger terminal building.
Our Foreign Exchange operator (Travelex) offers currency conversion of over 40 plus currencies along with money transfer services:
Departures check-in area – at the end of check-in Row 7
Departures (South Node) – towards Concourse B (near Marché restaurant)
Arrivals baggage claim area – towards the end of Belt 3
Arrivals hall – meet & greet area (adjacent to Al Maha Lounge)
Departures (North Node) – towards start of Concourse D
Qatar Islamic Bank
This branch will mark QIB’s first branch to operate 24-hours a day, 7 days a week, providing a comprehensive range of products and services, including currency exchange services.
QIB branch, conveniently located on the ground floor of HIA Arrivals Hall, allows the Bank to serve the multitudes of travelers who pass through the airport daily along with the QIB clients. HIA branch, located strategically at one of Qatar’s most prominent landmarks, allows QIB to optimize its branches network and come closer to its customers; providing them with a portfolio of Shari’a-compliant products and services at their convenience.
This branch provides valuable services to passengers, aviation employees, and visitors around the clock. It offers, among other services, foreign currency exchange service for QIB and non-QIB customers, instant new account opening and immediate debit card delivery, readily available reloadable prepaid cards and Hadiyati gift cards, and instant issuance of debit cards in case of replacement if damaged or lost for existing customers.